IKEA U.S. reports steady performance and accelerated transformation in 2020

Published on : Saturday, February 6, 2021

Recently, IKEA Retail U.S. released its 2020 Annual Summary, highlighting how the company continued to transform its business during the pandemic to become more accessible, convenient and sustainable for the many. Covering the fiscal year (September 1, 2019 – August 31, 2020), the report outlines how IKEA Retail U.S. balanced the needs of the business, its co-workers and communities while meeting the new demands of customers as they rediscovered a new meaning to life at home.

“More than ever before at IKEA Retail U.S., we were driven by our shared values and purpose – not by profits – and I’m proud that we put our people first by supporting our 18,000 co-workers and the local communities we operate in,” said Javier Quiñones, President & Chief Sustainability Officer, IKEA Retail U.S. “We were able to come together, transform our business and help create a better everyday life for the many at a time when life at home has never been more important.”

The pandemic presented many unexpected challenges– including the decision to close all stores for the safety and well-being of co-workers and customers in March. IKEA quickly adjusted its business model and put measures in place to operate safely under the new conditions. The 2020 Annual Summary highlights how during this pivotal time IKEA accelerated its business transformation, continued its expansion into city centers, focused on co-workers and making IKEA a great place to work, and advanced its commitments to have a positive impact on people and the planet.

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